Delivery Policy
At HAK Gifts, we aim to provide you with a convenient and reliable delivery experience for your
orders. Our default delivery method is for customers to collect items from our warehouse. However,
in some cases, we may agree to deliver to your premises, either through our own delivery service or
a trusted third party. Please review the following details regarding our delivery policy:

Default Delivery Method
- Our default delivery method is for customers to collect purchased items from our warehouse.
- When you place an order, you will be informed of the warehouse address and the available time
slots for collection.

Alternate Delivery Options
- Upon order confirmation, we may agree to deliver items to your premises.
- Delivery may be carried out by our own delivery team or a trusted third-party delivery service of
our choice unless the customer has a delivery partner preference.

Delivery Charges
- The terms regarding delivery charges will be specified and agreed upon at the time of order
confirmation.
- Delivery charges, if applicable, will depend on factors such as the delivery location, order size, and
specific delivery requirements.
International Delivery
- International delivery can be arranged through a third-party shipping company, with all associated
costs borne by the customer in the form of a delivery charge.
Terms in Delivery Note
- The terms and conditions outlined in the delivery note provided at the time of delivery are
considered final.
- Please review the delivery note carefully, as it will specify important information regarding the
delivery, including any charges, delivery date, and time.
Confirmation and Communication
- We will confirm the delivery method and any associated charges when your order is confirmed.
- You will receive communication regarding the delivery schedule and any specific instructions or
requirements.

Change Requests
- If you wish to request a change in the delivery method after order confirmation, please contact
our customer service team as soon as possible to discuss the possibility and any adjustments
required.

Timeliness
- We strive to ensure that all deliveries, whether to our warehouse for collection or to your
premises, are completed in a timely and efficient manner.

Special Circumstances
- In certain cases, such as bulk orders or unique delivery requests, special arrangements may be
necessary. Please communicate your specific requirements to our team, and we will do our best to
accommodate them.

Contact Information
- For any inquiries, concerns, or requests related to delivery, please contact our customer service
team. You can reach us at sales@hakgifts.ae.
Our goal is to provide you with a hassle-free and flexible delivery experience. We appreciate your
understanding and cooperation in adhering to these delivery policies, which are designed to ensure a
smooth and satisfactory shopping experience with HAK Gifts.